Privacy Policy

Last updated: January 17, 2026

At Dekornik, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our online store at www.dekornik.com.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

I. Data Controller

The controller of your personal data is:

DEKORNIK Limited Liability Company
Registered in Sławków, Poland

Registration Number (KRS): 0000813224
Tax ID (NIP): 7010954271
Office Address: Szajnochy 5/7, 01-637 Warsaw, Poland
Email: [email protected]
WhatsApp: +48 789 140 444

II. What Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our website.

Information You Provide:

Account Information: Name, email address, phone number, delivery address
Business Information: Company name, tax ID/VAT number (if applicable)
Order Information: Products purchased, payment details, shipping preferences
Communication: Messages you send us via email, WhatsApp, or contact forms
Marketing Preferences: Newsletter subscriptions, communication preferences

Information Collected Automatically:

Usage Data: Pages visited, products viewed, time spent on site, click patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address
Cookie Data: Information collected through cookies and similar technologies (see Section V)

III. How We Use Your Information

We use your personal data for the following purposes:

Order Processing & Customer Service:

Processing and fulfilling your orders
Managing your customer account
Sending order confirmations and shipping updates
Providing customer support and responding to inquiries
Processing returns, refunds, and handling complaints
Issuing invoices and managing payments

Marketing & Communications:

Sending newsletters about new products, promotions, and design inspiration (with your consent)
Personalizing marketing messages based on your interests and purchase history
Conducting customer satisfaction surveys
Sending abandoned cart reminders

Website Improvement & Analytics:

Analyzing how customers use our website to improve user experience
Understanding which products and content are most popular
Testing new features and optimizing our online store
Detecting and preventing fraud and security issues

Legal Compliance:

Complying with tax, accounting, and legal obligations
Responding to legal requests and preventing illegal activity
Enforcing our Terms and Conditions

IV. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill your order and provide our services (e.g., shipping products, processing payments)
Consent: When you’ve given explicit permission (e.g., subscribing to newsletters, accepting marketing cookies)
Legitimate Interests: For business purposes such as fraud prevention, analytics, and improving our services
Legal Obligation: To comply with tax laws, accounting requirements, and other legal obligations

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

V. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website performance, and show you relevant advertising.

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

1. Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. They enable core features like shopping cart, secure checkout, and account login.

Shopping cart functionality
Secure login and authentication
Payment processing
Session management

2. Analytics Cookies (Performance)
These cookies help us understand how visitors interact with our website by collecting anonymous statistics.

Google Analytics: Traffic analysis, page views, user behavior
Popular products and content
Website performance monitoring

3. Marketing Cookies (Advertising)
These cookies are used to show you relevant ads on other websites and social media platforms.

Facebook Pixel: Retargeting ads, conversion tracking
Google Ads: Product remarketing, shopping campaigns
Pinterest Tag: Product discovery ads

4. Functional Cookies (Preferences)
These cookies remember your choices to provide enhanced, personalized features.

Language and currency preferences
Recently viewed products
Wishlist items

Managing Your Cookie Preferences:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

View and delete existing cookies
Block third-party cookies
Block cookies from specific websites
Receive alerts before cookies are stored

For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

VI. Third-Party Services & Data Sharing

We work with trusted third-party service providers to operate our business. These partners may have access to your personal information only to perform specific tasks on our behalf.

Payment Processing:

PayPal: Secure payment processing
Stripe: Credit/debit card payments (via Klarna)
Przelewy24: Polish online banking and BLIK payments
PayPo: Buy now, pay later services

Payment providers process your financial information according to their own privacy policies and PCI-DSS security standards.

Shipping & Fulfillment:

InPost: Parcel delivery in Poland
UPS: International shipping and tracking

Shipping carriers receive your name, delivery address, and phone number to complete deliveries.

Marketing & Analytics:

Google Analytics: Website traffic analysis
Facebook Pixel: Ad targeting and conversion tracking
MailerSend: Transactional emails (order confirmations, shipping updates)
Google Sheets: Email template content management

Business Operations:

BaseLinker: Order management and marketplace integration
Fakturownia.pl: Invoicing and accounting
n8n (self-hosted): Workflow automation for order processing

International Data Transfers:
Some of our service providers are located outside the European Economic Area (EEA), including in the United States. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection standards
Privacy Shield certification (where applicable)

We Never Sell Your Data:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

VII. How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

Account Data: As long as your account is active, or until you request deletion
Order History: 10 years (Polish accounting and tax law requirements)
Marketing Data: Until you unsubscribe or 3 years of inactivity
Cookie Data: Varies by cookie type (session cookies deleted when you close your browser, persistent cookies expire after their set duration)
Customer Support: Up to 3 years after the last interaction
Legal Claims: During applicable statute of limitations periods

After these periods expire, we securely delete or anonymize your personal data.

VIII. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and Polish data protection laws, you have the following rights:

1. Right to Access
You can request a copy of the personal data we hold about you. We’ll provide this information in a commonly used electronic format.

2. Right to Rectification
If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can also update your account details directly in your customer account panel.

3. Right to Erasure (“Right to be Forgotten”)
You can request that we delete your personal data, except where we need to keep it for legal obligations (e.g., tax records, invoices).

4. Right to Restriction of Processing
You can ask us to temporarily stop using your data in certain circumstances, such as while we verify its accuracy or assess your objection to processing.

5. Right to Data Portability
You can request to receive your personal data in a structured, machine-readable format and transfer it to another service provider.

6. Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes. We’ll stop processing unless we have compelling legitimate grounds.

7. Right to Withdraw Consent
Where we rely on your consent to process your data (e.g., marketing emails), you can withdraw that consent at any time by:

Clicking “unsubscribe” in marketing emails
Updating your preferences in your account settings
Contacting us at [email protected]

8. Right to Lodge a Complaint
If you believe we’ve mishandled your personal data, you can file a complaint with the Polish data protection authority:

President of the Personal Data Protection Office (UODO)
ul. Stawki 2, 00-193 Warsaw, Poland
Website: uodo.gov.pl

How to Exercise Your Rights:
To exercise any of these rights, please email us at [email protected] with:

Your full name and email address associated with your account
A description of your request
Proof of identity (if necessary to verify your identity)

We’ll respond to your request within 30 days.

IX. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.

Security Measures:

SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL certificates
Secure Payment Processing: Payment information is processed by PCI-DSS compliant third-party providers and never stored on our servers
Access Controls: Only authorized personnel have access to personal data, limited to what’s necessary for their role
Regular Backups: Data is regularly backed up to prevent loss
Server Security: Our hosting infrastructure includes firewalls, intrusion detection, and regular security updates

Your Responsibility:
Please keep your account password secure and don’t share it with others. If you suspect unauthorized access to your account, contact us immediately at [email protected].

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

X. Children’s Privacy

Our website and services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 16 without parental consent.

If you’re a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we’ll delete it promptly.

XI. Links to Other Websites

Our website may contain links to third-party websites (e.g., social media platforms, payment providers). This Privacy Policy applies only to our website.

We’re not responsible for the privacy practices of external websites. We encourage you to read the privacy policies of any third-party sites you visit.

XII. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we’ll:

Update the “Last updated” date at the top of this page
Notify you via email (if you’ve subscribed to our communications)
Display a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

XIII. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
WhatsApp: +48 789 140 444
Address: DEKORNIK, Szajnochy 5/7, 01-637 Warsaw, Poland
Business Hours: Monday–Friday, 8:00–16:00 (Central European Time)

Your privacy and trust are important to us. We’re here to help! ✨